Policies and terms.

Privacy Policy

This Privacy Policy describes how ZeroIndex LLC, doing business as Chompy, collects, uses, and shares information when you use our services.

Services Covered

• Chompy (chompypos.com) – Restaurant operations platform, including point of sale, payments, guest experiences, team management, inventory, and reporting
• Online Reservations (reserve.chompypos.com) – Public reservation booking for restaurant guests
• Online Waitlist (wait.chompypos.com) – Remote queue management for walk-in guests
• Online Ordering (order.chompypos.com) – Public online ordering and order-status updates for restaurant guests

Information We Collect

Depending on how the services are used, we may collect the following categories of information.

From Restaurant Staff

Account & Staff Information

• May include name, email address, and phone number
• Job role, permissions, and access levels
• Shift schedules and clock in/out times

Business Operations

• Menu items, pricing, and inventory data
• Orders, payments, and transaction history
• Table layouts, floor plans, and configuration data

From Guests

Reservations & Waitlist

• Name and phone number
• Party size and timing preferences
• Special requests or notes (if provided)

Online Orders

• Name, email address, and phone number
• Order details, pickup information, and payment status
• Choice to receive transactional SMS updates about the order

Guest Profiles

• Visit history and preferences
• Dietary restrictions or allergies (if provided)

Collected Automatically

• IP address and approximate location
• Device and browser information
• Usage, diagnostic, and error logs

How We Use Information

We use personal data for purposes including but not limited to:

• Providing and operating our services
• Processing reservations, orders, and payments
• Sending service-related communications and notifications
• Improving, securing, and maintaining our platform
• Complying with legal and regulatory obligations

Third-Party Services

We may use third-party service providers to support our services, including but not limited to:

• Tilled – Payment processing
• Twilio – SMS notifications
• SendGrid – Email delivery
• DigitalOcean – Cloud hosting and infrastructure
• Sentry – Error monitoring and diagnostics

Google Business Profile Integration

Connecting Google Business Profile is optional. With your permission, we receive authorization credentials and granted permissions from Google and store encrypted authorization tokens and related Chompy account and connection details. We use this information only to establish, maintain, and secure your connection. We do not receive your Google password.

We share this information with Google and service providers only as needed to operate and secure the integration, or as required by law. We do not sell Google user data or use it for advertising or AI-model training. These limits apply regardless of broader provisions elsewhere in this policy.

We retain saved authorization while the restaurant remains connected. Disconnecting a restaurant in Chompy's integration settings removes its saved authorization from our active database without revoking Google access. You can separately revoke Chompy's account-wide access through Google Account permissions. Revocation does not delete data stored by Chompy. For other deletion requests, contact support@chompypos.com.

Our use and transfer of Google user data follows the Google API Services User Data Policy, including its applicable Limited Use requirements.

Mobile Messaging Privacy

We use mobile numbers and SMS opt-in information only to send the transactional waitlist or online-order updates a guest requested. We do not sell or rent mobile numbers or SMS opt-in data, and we do not share them with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers, including Twilio, solely as needed to deliver and support the requested messages, or when required by law.

Message frequency varies, with up to two messages per waitlist entry and up to three messages per online order. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

Data Retention

We retain personal data only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Data may be deleted or anonymized upon account closure or upon request, subject to applicable legal and regulatory requirements.

Your Rights

You may request access to, correction of, or deletion of your personal data, subject to verification of your identity and as permitted by applicable law, by contacting us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Terms of Service

By accessing or using Chompy services, you agree to be bound by these Terms of Service.

Acceptable Use

You agree not to use the services in a manner that violates applicable laws, infringes the rights of others, interferes with or disrupts the services, or attempts to gain unauthorized access, including through fraudulent, abusive, or deceptive activity.

Payment

Fees, billing terms, and payment methods are described at the time of purchase. We reserve the right to modify fees or billing terms upon notice, and to suspend or terminate access to the services for non-payment or charge disputes, as permitted by law.

Intellectual Property

We retain all rights, title, and interest in the services and related materials. Users retain ownership of their own content and grant us a limited, non-exclusive license to use such content solely to operate, maintain, and improve the services.

Limitation of Liability

The services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties and, to the extent permitted by law, limit our liability for damages arising out of or related to the use of the services.

Termination

We may suspend or terminate access to the services at any time, without liability to you, for violation of these terms or as otherwise permitted by law. Upon termination, access to the services will cease and data may be deleted in accordance with our data retention practices.

SMS Notifications

Transactional SMS notifications are optional and are not marketing. For an online order, a guest opts in by selecting the unchecked SMS option at checkout. For a waitlist entry, restaurant staff obtain the guest's affirmative verbal consent before submitting the guest's mobile number. Consent applies only to the current waitlist entry or online order and is not a condition of purchase.

Message frequency varies, with up to two messages per waitlist entry and up to three messages per online order. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Carriers are not liable for delayed or undelivered messages. For support, contact support@chompypos.com.

See the SMS opt-in process for the exact online-order consent control and waitlist verbal script.

Dispute Resolution

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes will be resolved in accordance with applicable law.

Refund Policy

All fees are non-refundable unless otherwise required by law. Refund requests may be considered on a case-by-case basis at our sole discretion.

To request a refund, contact us at support@chompypos.com within 14 days of the applicable charge and include the reason for your request. Approved refunds, if any, will be issued to the original payment method.