Legal

Privacy Policy

This Privacy Policy describes how Chompy POS ("ZeroIndex LLC") collects, uses, and shares information when you use our services.

Services Covered

• Chompy POS (chompypos.com) – Point of sale and restaurant operations platform
• Online Reservations (reserve.chompypos.com) – Public reservation booking for restaurant guests
• Online Waitlist (wait.chompypos.com) – Remote queue management for walk-in guests

Information We Collect

Depending on how the services are used, we may collect the following categories of information.

From Restaurant Staff

Account & Staff Information

• May include name, email address, and phone number
• Job role, permissions, and access levels
• Shift schedules and clock in/out times

Business Operations

• Menu items, pricing, and inventory data
• Orders, payments, and transaction history
• Table layouts, floor plans, and configuration data

From Guests

Reservations & Waitlist

• Name and phone number
• Party size and timing preferences
• Special requests or notes (if provided)

Guest Profiles

• Visit history and preferences
• Dietary restrictions or allergies (if provided)

Collected Automatically

• IP address and approximate location
• Device and browser information
• Usage, diagnostic, and error logs

How We Use Information

We use personal data for purposes including but not limited to:

• Providing and operating our services
• Processing reservations, orders, and payments
• Sending service-related communications and notifications
• Improving, securing, and maintaining our platform
• Complying with legal and regulatory obligations

Third-Party Services

We may use third-party service providers to support our services, including but not limited to:

• Tilled – Payment processing
• Twilio – SMS notifications
• SendGrid – Email delivery
• DigitalOcean – Cloud hosting and infrastructure
• Sentry – Error monitoring and diagnostics

Data Retention

We retain personal data only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Data may be deleted or anonymized upon account closure or upon request, subject to applicable legal and regulatory requirements.

Your Rights

You may request access to, correction of, or deletion of your personal data, subject to verification of your identity and as permitted by applicable law, by contacting us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Terms of Service

By accessing or using Chompy POS services, you agree to be bound by these Terms of Service.

Acceptable Use

You agree not to use the services in a manner that violates applicable laws, infringes the rights of others, interferes with or disrupts the services, or attempts to gain unauthorized access, including through fraudulent, abusive, or deceptive activity.

Payment

Fees, billing terms, and payment methods are described at the time of purchase. We reserve the right to modify fees or billing terms upon notice, and to suspend or terminate access to the services for non-payment or charge disputes, as permitted by law.

Intellectual Property

We retain all rights, title, and interest in the services and related materials. Users retain ownership of their own content and grant us a limited, non-exclusive license to use such content solely to operate, maintain, and improve the services.

Limitation of Liability

The services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties and, to the extent permitted by law, limit our liability for damages arising out of or related to the use of the services.

Termination

We may suspend or terminate access to the services at any time, without liability to you, for violation of these terms or as otherwise permitted by law. Upon termination, access to the services will cease and data may be deleted in accordance with our data retention practices.

Dispute Resolution

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes will be resolved in accordance with applicable law.

Refund Policy

All fees are non-refundable unless otherwise required by law. Refund requests may be considered on a case-by-case basis at our sole discretion.

To request a refund, contact us at support@chompypos.com within 14 days of the applicable charge and include the reason for your request. Approved refunds, if any, will be issued to the original payment method.